This is where you will find answers to the most common questions customers usually have. Below we cover things like our return policy, product warranty info, shipping and returns, etc.
I accept returns and exchanges. You must contact me within five business days of confirmed delivery of your package to receive a Return Authorization Number (RA#). The item must then be shipped back to me within one week of receiving the RA#. Any item (s) sent back without a RA# may be accepted or rejected at my discretion based on the circumstances.
Due to the personalized nature of these items, the following items are returnable for initial quality repair only:
* Solid Gold
* Hand engraved or laser engraved items
* Custom or personalized orders
***Any agreed upon returns for a refund will be subject to a restocking fee of 25%-30% depending on the design, loss of material and cost of labor.
Yes, we will ship your package anywhere that can accept deliveries.
The time I need to prepare an order for shipping varies. For details, see individual items.